Now with cheaper QLD shipping, only $7.50! (see FAQ) | FLAT RATE SHIPPING $9.95 | FREE AU DELIVERY ON ORDERS OVER $89

Shipping and delivery during COVID-19


Hello everyone, I hope you're all staying well and an appropriate distance from everyone. Crazy times are afoot and needless to say, we needed to make some changes to our FAQ and Terms of Service while we are in the midst of global upheaval. 

We have all of the information below but to summarise:

  • We're trialling discounted shipping for Queensland customers of $7.50 via Sendle
  • All international mail deliveries are suspended

Please read the excerpt from our updated FAQ below for further information.

COVID-19 UPDATE - SHIPPING AND DELIVERY TIME FRAMES

We are living in unprecedented times and the global pandemic situation changes daily. Due to this, we're making some changes to our business and where we can ship. Please note these may update as the situation changes.

Domestic Australian Mail

We will continue to ship within Australia for as long as the service remains open. We use Australia Post and Sendle. Both carriers have informed all delivery drivers to maintain social distancing. This means rather than sign for your parcel (if you needed to for some reason) they will sign on your behalf if you're present. Otherwise, the parcel will be left in a safe place or a missed delivery card will be left for collection at a later time. 

Changes to Domestic Australian Mail - Queensland customers

Uncertainty is a beast and many of us are tightening our belts financially. To help with this, we are trialling cheaper shipping costs for Queensland customers that choose to use Sendle, a courier service that uses a range of providers across the state.

Delivery with Sendle to all Queensland addresses will be $7.50 so long as the order is under 500g and doesn't contain bulky items. Soap only. To access this price, select that shipping option from the drop-down menu when checking out.

Rural and remote Queensland customers - please be aware that courier services in those areas can take a long time; sometimes weeks. You may prefer to use Australia Post instead for the usual flat rate of $9.95. Australia Post does have a better rural and remote delivery service than Sendle so please take that into account. We accept no responsibility for delayed mail.

PO Box Customers - as PO Boxes are entirely Australia Post property, Sendle cannot deliver to them. Please choose the usual $9.95 flat rate or select a physical address in Queensland instead to use the special pricing.

Our two main freight partners are Australia Post and Sendle. Please click on their link to find up to date information about any impacts to the mail and delivery service.

Any order over $89 will still receive free shipping anywhere in Australia, regardless of the size and dimensions of your order. 

All customers, please be aware that standard delivery times may be affected and that is unavoidable due to the situation we're facing at present. 

International Mail

From today, Friday 20th March, we are ceasing all international shipments. This is due to significant interruptions with airfreight and many countries are closing their borders. As such, we don't believe it's wise to send international mail right now. Please consider supporting a local soap maker in your area instead.

All customers, please be aware that standard delivery times may be affected and that is unavoidable due to the situation we're facing at present. 

 

I sincerely hope you stay well and secure throughout all of this. 

x Aliya

SAILOR MOUTH SOAPS COVID 19 SHIPPING DELIVERY UPDATE AUSTRALIA INTERNATIONAL


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